With this button type, you can redirect customers to a form where they can request a quote or make a booking. For select businesses in specific categories, a Request a quote button or Request a booking button is available. Google My Business is experimenting with two new messaging buttons. It can be an efficient way to grow your business Plus, communicating one-on-one with customers is a good way to provide them with a memorable brand experience. Write a welcome message that reflects the personality of your brand - customers will see this message as soon as they click on the Message button, before they even type out their question. Google My Business Messaging gives you a chance to get personal with your customers. It’s a new way to introduce customers to your brand Google will hide the Message button if a brand doesn’t respond to a message within 24 hours, encouraging brands to prioritize customer service and respond to queries quickly. In the digital age, customers expect responses quickly. It’s a great way to elevate customer service Why enable Google My Business Messaging, anyway? There are a few reasons this can be advantageous to both your business and your customers. How to use the Google My Business Messaging feature Learn more about this recent update here: This means you can manage and respond to Google My Business messages in real time alongside all your other social media interactions. Did you know?īrands can now add GMB profiles to Hootsuite. This activates the feature, making the Message button appear in your listing.īe sure to add a welcome message and turn on your notifications. Once you sign in, navigate to Customers, then Messages, then select Turn On. Step 1: Download the app from Google Play or the App Store Here’s how to start using the Messaging feature on mobile, for both Android and Apple devices. Use customizations to make the messaging experience as easy and pleasant for customers as possible.Īdd a welcome message and make sure your notifications are on ,so you know when a customer is waiting for a response from you. That’s it - customers can now send your business messages directly from your GMB listing. Go to Google My Business, click the Sign In button in the top right corner and follow the prompts.Ĭlick Messages, then Settings (the gear icon). Step 1: Sign into your Google My Business profile Here’s how to start using Google My Business messaging on desktop. For business owners who prefer to manage their brand’s communications this way, this update makes managing online customer service easier. Now, Google My Business Messaging is also available on desktop. Business owners had to respond to customer’s messages using the GMB app on their smartphones. Google My Business launched Messaging in 2017, but at the time, it was only available on mobile. Once you’re set, continue reading to find out how to activate the Messaging feature and handle messages on desktop and on mobile. If you haven’t set up a GMB profile and verified your business yet, follow our guide to getting started with Google Business Profile. Using Google My Business Messaging, customers can directly engage with your business and send you a message at any time of the day. The button is visible when your profile comes up in both Google Search and Google Maps. When you activate the Messaging feature, customers will be able to see a Message button on your GMB listing. Think of GMB Messaging as a form of instant messaging. How does Google My Business messaging Work? This means that customers can reach out to your business directly from search results, without having to go through the trouble of clicking through to your website and looking for an email address or phone number. In a nutshell, Google My Business Messaging is a free messenger tool that helps customers get in touch with you in real time, straight from your Google Business Profile listing. Also use it to track results and present the plan to your boss, teammates, and clients. Bonus: Get a free social media strategy template to quickly and easily plan your own strategy.
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